1.1 Customers can access The Andmann as either a Subscriber (throughan an Andymann Subscription package) or as a Pay Per Emergency Customer.
1.2 The Andymann is only available for residential properties of homeowners or their managing agents,including houses, duplexes,f lats, units and apartments. Andymann subscriptions services are not available to tenants.
1.3 The Andymann home maintenance packages are only available to individuals who reside in Inverloch or within 25kms of Inverloch.
1.4 The Andymann User must nominate one property for Services per Subscription or Pay Per Emergency Fee.This will be referred to as the Nominated Property for these Terms and Conditions. The Andymann subscription Services are available for Home Emergencies occurring within the property boundaries of that Nominated Property.
2. The Andymann Subscription Service
2.1 By subscribing to The Andymann and accepting these terms and conditions, Subscribers authorise The Andymann to accept call outs from Permitted Persons and accept any risk associated with this authorisation, including the risk that their call out limit of eight - ten call outs per year may be exceeded and charges incurred (under Section 9).
3. The Andymann Pay Per Emergency
3.1 Individual Services can be provided to persons without a current Subscriptions upon purchase of any individual Service and payment of the applicable Andymann Pay per Emergency Fee (or Fees, depending on how many Services are purchased during a call out).
4. Qualifying Period
4.1 Persons requiring assistance: (a) Within 72 hours of becoming a subscriber or: (b) who wish to purchase an individual Andymann Service and do not wish to purchase an Andymann Subscription, will be required to purchase Andymann Services as a Pay per Emergency prior to receiving Services.
5. Proof of Identity & Validation of User
5.1 Anymann Users, or their Permitted Persons, must be present at the home during the time of Service provision. 5.2 Where an Andymann User requires assistance to enter the Nominated Property, satisfactory proof of identity will be required by the Andymann Service Provider. 5.3 Eligibility to receive subscription services will be verified over the phone when the User requests Service. 5.4 If: (a) Eligibility cannot be verified over the phone or (b) A Subscriber’s renewal fee remains unpaid and immediate assistance is required, a service surcharge may apply and be payable before Service is provided. The service surcharge may be refunded if eligibility to receive Service is later confirmed. 5.5 Provision of The Andymann's service may be refused : (a) Where there is an outstanding amount due at the time of requesting service or (b) The customer is unable to be verified as the home owner or managing agent of the property.
